| TITLE |
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Successful E-mail Communication
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| OVERVIEW |
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The Successful E-Mail Communication program provides tools and strategies for effective e-mail communication. Participants examine the advantages and pitfalls of e-mail and become more sensitive to the interpersonal dynamics of communicating in this medium.
A confidential assessment of e-mail communication skills provides personal feedback for each participant.
To learn more about this program, CONTACT US.
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| OUTCOMES |
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As a result of Successful E-Mail Communication, participants will:
learn when to use e-mail rather than other modes of communication
apply a simple, quick, yet foolproof structure for generating focused, clear e-mail
become aware of formatting strategies for getting and giving clear responses
employ strategies for forwarding and copying multiple readers so communication maintains clarity and integrity across all receivers
recognize that e-mail has its own etiquette which must be followed to avoid communication breakdowns, interpersonal problems, and legal repercussions
recognize and edit grammar and punctuation distractions common in e-mail
address cultural differences when e-mailing internationally
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| TIMING |
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½ day; also available in 2 1/2 hour Turbo Session
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| OUTLINE |
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The E-Mailing Process
Course Assessment
Pre-Thinking:
Purpose
Audience
In-Put:
Top-Down Approach
Effective Initial Messages and Responses
Creating Clear and Concise Emails
E-Mail Edi-quette and Professionalism
Forwarding, Copying
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| ACTIVITIES |
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Group Discussion
E-Mail Exercises
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| MATERIALS |
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Participant Manual
Personalized Writing Assessment
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