| TITLE |
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Managing Conflict
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| OVERVIEW |
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Managing Conflict is designed to help managers and individual contributors to constructively address and resolve conflict in the workplace. The workshop offers participants a model, skills and tools to help them devise creative, practical solutions to workplace conflict so that working relationships are preserved and enhanced. Participants practice resolving real workplace-related conflicts from both sides of the table.
To learn more about this program, CONTACT US.
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| OUTCOMES |
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As a result of completing Managing Conflict, participants will be able to:
Develop practical conflict resolution strategies
Conduct effective conflict resolution dialogues
Confidently manage emotion-laden conflict situations
Constructively mediate conflicts between other parties
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| TIMING |
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1-2 days, depending on client requirements
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| OUTLINE |
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Causes of Conflict
Common and not-so-common causes of conflict
Conflict Resolution Methods
Introduction to five conflict resolution methods
Effective conflict resolution strategies
Application to real-life conflicts
Conducting a Conflict Resolution Dialogue
Dialogue planning model
A-E-I-O-U Model of Conflict Behaviors
Dealing with Emotion (2-day version only)
Emotionally Laden Conflicts
Mediating Conflict (2-day version only)
Model application
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| ACTIVITIES |
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Group discussions
Small group exercises
Role plays
Real-world action planning
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| MATERIALS |
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Participant manual
Handouts
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