| TITLE |
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Professionalism at Work
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| OVERVIEW |
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Professionalism at Work gives participants the opportunity to explore the components of professionalism, which are crucial to building relationships and success in the workplace. Participants discuss organizational protocol and professionalism in communication, behavior, and image that is specific to your organization. Through a variety of scenarios, participants discover how to ensure the highest level of professionalism in different situations.
Professionalism at Work is a valuable vehicle to:
Build or strengthen your corporate culture
Integrate different corporate cultures following a merger, acquisition or reorganization
Acquaint new hires with your culture and expectations
Disseminate information on your company's protocol and guidelines
To learn more about this program, CONTACT US.
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| OUTCOMES |
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As a result of completing Professionalism at Work, participants will:
Enhance their professional image.
Develop confidence in a variety of situations.
Understand what is and is not professional protocol.
Represent their company in a professional manner.
Use proper etiquette in business/social situations.
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| TIMING |
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1/2-1 day, depending on client requirements; also available in 2 1/2 hour Turbo Session
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| OUTLINE |
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The Fundamentals of Professionalism in the Workplace
What it is and why it is important
Standards of behavior and business principles
Professional Communications
Telephone protocol: Greetings, voice mail, and messages
Guidelines: Faxes, electronic mail, and the Internet
Assertive communication
Professional Behavior in the Organization
Critical success factors
Information security and use of resources
Protocol at meetings
Professional Image
First impressions
Professional appearance
Social/business situations
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| ACTIVITIES |
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Group discussions
Quizzes
Small group and individual exercises
Scenarios
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| MATERIALS |
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Participant manual
Handouts
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