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CUSTOMIZED TRAINING - PROGRAM DESCRIPTION
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| TITLE |
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Advanced Communications
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| OVERVIEW |
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Advanced Communications is a highly interactive workshop that helps participants refine and enhance their communication styles.
Key elements of the workshop include a Communication Style Assessment, feedback from others, and video taping.
To learn more about this program, CONTACT US.
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| OUTCOMES |
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As a result of participating in Advanced Communications, participants will be able to:
Understand their personal style and its impact on others.
Be more persuasive and proactive in dealing with others with different communication styles
Identify personal strengths and areas to improve
Develop strategies to overcome barriers to communication
Use assertive communication techniques
Deliver unwelcome information in a positive way
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| TIMING |
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1 day
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| OUTLINE |
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Persuasion Through Personal Communication Styles:
An In-Depth Look
Self-assessment
Evaluation of different styles and effect
Examination of the Four Factors
You, the other person, the relationship, and the working culture/climate
Strategies to deal with other styles
Persuasion Through Assertiveness Techniques
Passive, Assertive, Aggressive
Verbal and Non Verbal: Body language & image
Assertiveness techniques: e.g., Listening and Feedback
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| ACTIVITIES |
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Simulation
Individual and group exercises
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| MATERIALS |
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Participant manual
Assessment tool
Handouts
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